Absolutely! A free digital proof is included with every portrait. We’ll email you a preview for approval before your artwork is printed, so you can make sure you’re happy with the final result

Most portraits are created and dispatched within 5–7 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking information.

During busy periods, processing may take a little longer. Approving your digital proof promptly will help us avoid unnecessary delays.

We offer free standard shipping Australia-wide.

At this stage, we only ship within Australia. We hope to offer international shipping in the future.

Every portrait is printed on premium 310gsm textured fine art paper. Its subtle texture gives your artwork an authentic, gallery-quality finish, while archival-quality printing helps preserve its colour and detail for many years to come.

Yes! Our gift cards are a thoughtful option when you’d like to give someone a custom portrait but don’t have the perfect photo yet. You can view our available gift cards [here].

Yes! We can include up to three pets in one artwork. Simply select the correct number of pets when placing your order.

Yes! You can choose from our available frame options when ordering your portrait, including black, white and natural oak finishes.

Of course! We create portraits of cats, horses, rabbits, birds and many other beloved animals. Every kind of pet deserves to be celebrated.

Yes. If you’re having trouble uploading your photo when ordering, please email it to us at hello.julia.art@gmail.com along with your name and order number. We’ll be happy to assist you.

Don’t worry—we’ll check your photo before beginning your artwork. If it isn’t clear enough or suitable for creating a high-quality portrait, we’ll contact you and ask for another photo.

Your satisfaction is very important to us. You’ll receive a digital proof before printing, giving you the opportunity to request reasonable adjustments. If there is an issue with your order, please contact us at hello.julia.art@gmail.com, and we’ll do our best to make it right.

Because every portrait is individually created for you, we’re unable to accept returns or provide refunds once the design process has begun.

If you change your mind before work has started, please contact us as soon as possible. Any refund will be considered based on the progress of your order.

We’d love to help! Please email us at  hello.julia.art@gmail.com, and we’ll get back to you as soon as possible.